Members can't exchange feedback solely for the purpose of increasing feedback scores, gaining eBay privileges, or enhancing their reputation on our site. We tried contacting the buyer and they wouldn’t respond. Pathfinder. Being personal can have feedback removed rather than talking about the transaction. if (document.MAX_used != ',') document.write ("&exclude=" + document.MAX_used); Found inside – Page 80Also, look at when the negative feedback was left—recently, or a long time ago? ... Under certain circumstances, eBay allows both parties in a transaction (buyer and seller) to withdraw feedback after it has been left. Thankfully, though, the latest edition of eBay For Dummies addresses all the issues a first-time or inexperienced eBay user will confront. Even if you caved and issued the 50% refund you mentioned, the buyer is under no obligation to change the review. Decline the request - Select Decline request in the email and state your reason for doing so. Let's walk through each of the two processes. Yep, claims it's defective and files for return. Asked by seller to remove negative feedback; offered a full refund and keep the item. Dealing with customer complaints . When you revise or remove feedback, your original comments will no longer be visible on eBay. You may print a free return label.". A buyer leaves negative feedback because I issued a partial refund. Found inside – Page 68Start Your Own Business Selling Used Books on Amazon, EBay Or Your Own Web Site Steve Weber. that other buyers may avoid purchasing from me after reading it. You can remove the feedback by clicking on the “Your Account” button at the ... {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}, A dialog will open as you type your search terms. Sellers can use the seller reporting hub to report an unpaid item, Feedback extortion, or any other problem with a buyer. I think that they pulled the benefit without an announcement. Identify the defect in the feedback. Why does eBay remove a negative feedback left for an abusive seller. document.write ("'><\/scr"+"ipt>"); document.write ('&cb=' + m3_r); Not sure if true, but that logic means the buyer has to ask for a return. document.write ("&loc=" + escape(window.location)); You can leave one follow-up comment on each item. Found inside – Page 82Dear [Buyer]: I noticed the negative feedback rating you left on my eBay account regarding the delivery time of your item. ... Faced with this offer, many buyers respond: “No refund is necessary, I will remove the feedback. Interesting. This is the first negative we’ve not been able to remove. eBay removes the feedback, or rather removes the "negative" (or neutral) aspect of the comment, along with the corresponding affect on the feedback score. It shouldnt be extortion (which it is) .. that eBay will remove things IF the sellers takes a hit and pays for the items return - especially if its one of eBays usual liar buyers. If a seller is unable to resolve a problem through the Resolution Center and eBay steps in, and the seller is found responsible. You can see how eBay members have been rated by other eBay users by viewing their feedback profile. 'https://www.ecommercebytes.com/new_ad_server/www/delivery/ajs.php':'/new_ad_server/www/delivery/ajs.php'); eBay permits sellers to reply to negative and neutral feedback, however, there's a heated debate as to whether or not you should. if (document.referrer) document.write ("&referer=" + escape(document.referrer)); sounds like in this case the buyer did not request a return. Refunding the buyer does not necessarily turn a negative transaction to a positive transaction. After a few days, he left a dishonest feedback response. You can however agree but only after you have the refund. document.write (document.charset ? Found inside – Page 51Chapter 25 - Feedback extortion I sell on ebay in a niche market so I have a certain type of client who I would call ... you negative feedback, then proof of an extortion attempt is not reason enough for ebay to remove the feedback. It was nice not being held hostage. Revise the feedback - Select Accept request in the email and we'll guide you through the process of changing your rating and comment. What are the guidelines? Re: Why does eBay remove a negative feedback left for an abusive seller . var m3_r = Math.floor(Math.random()*99999999999); Requirements . Keep her message in case she opens a case and claims it wasn't as described. On September 8th, it clarified the announcement, adding the following three provisions to the original two: You are right, ebay heavily favors the buyer. 1. If you’d like to add extra information to your original feedback, you can leave a follow-up comment. Now they can make-up lies and exaggerate the situation and Ebay will do nothing about it. Sooooo, apparently eBay won't remove all feedback even if you offer free returns. document.write ("-->,